Archive | Employment

Senior Development Research Analyt– San Diego Zoo Global, San Diego, CA (reposting)

At least 4 years of research work experience is required. A Bachelor’s degree in English, Library Information Science, or a related field or equivalent specialized training is necessary.  Advanced knowledge of MS Word and EXCEL is essential. Experience working with fundraising databases is necessary.  An example would be at least 3 years.  Selected candidate must have excellent communication, research and organizational skills. In addition, please see job classification below under job requirements.  (posted 4/16/15) (Extended 5/22/15) (Extended 7/1/15)
PRIMARY PURPOSE   The Senior Development Research Analyst performs all job assignments with a positive attitude that supports San Diego Zoo Global’s mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction.  The Senior Development Research Analyst is responsible for identifying new prospects, providing in-depth research on prospects requested by gift officers and senior leadership.  This position reports to the Senior Prospect Research & Stewardship Manager.


  • Assists in maintaining the prospect research system
  • Conducts research
  • Provides information on prospects and donor giving capacities
  • Provides other biographical data to the Development colleagues and select SDZG departments
  • Produces the $1,000 gift report and other proactive research identification strategies
  • Participates in and facilitates prospect strategy and portfolio review meetings
  • Provides basic analysis of data related to fundraising initiatives and events
  • Works collaboratively with gift officers and other staff
  • Maintains data integrity of the prospect management system
  • Creates, updates, and runs relevant reports
  • Assists in maintaining donor information in prospect files and the fundraising database
  • Responsible for related file and database systems
  • Controls information entered into files and database
  • Maintains confidentiality of information
  • Determines reporting needs
  • Coordinates information from outside prospect research companies
  • Develops relationships and maintains contact with donors/prospects
  • Maintains a variety of contacts in order to respond to inquiries and requests
  • Performs consistently above organization performance standards
  • Exemplifies the highest standard of work ethics and professionalism in behavior and dress
  • Adheres to all San Diego Zoo Global and department policies and practices
  • Provides GRRREAT Customer Service Standards


  • Independently works on the identification and qualification of fundraising prospects through electronic and hard copy media
  • Compiles a variety of related records, reports, lists, and files as requested
  • Oversees the review of a wide variety of newspapers, magazines, and newsletters in order to route and collect informational clippings on existing and potential donors
  • Assists staff in using database system
  • Searches, analyzes, and synthesizes information from  various resources
  • Conducts research at off-site libraries as needed
  • Enters and updates internal donor/prospect records and membership information
  • Enters resulting information and strategies into database as appropriate

ANCILLARY FUNCTIONS:   Performs related duties and responsibilities as required.

QUALIFICATIONS:   Examples of representative qualifications include a Bachelor’s degree in English, Library Information Science, or a related field or equivalent specialized training is desirable; a minimum of 4-5 years of demonstrated research experience utilizing public and subscription based databases; valid California driver license.   Knowledge of:

  • Extensive prospect research strategies, methods, and techniques
  • Prospect research company databases
  • Fund-raising databases
  • Proficient analytical skills

Ability to:

  • Communicate professionally  (verbal and written)
  • Handle confidential information in a sensitive manner
  • Summarize extensive and diverse facts into useful information
  • Compose correspondence
  • Proficient with details
  • Be proficient with Microsoft Office, pc applications, word, excel and database
  • Work well with others in a diverse environment

WORKING ENVIRONMENT:   Office environment.

PHYSICAL DEMANDS:   May be required to travel.


Deadline to submit request of application for adventure:
Wednesday, July 22, 2015
Applications must be submitted online by 9:30 pm Pacific Time

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Library Outreach Communications Specialist (Public Affairs/Communications), Cal State San Marcos, San Marcos, CA

California State University San Marcos seeks a Library Outreach Communications Specialist. Under general direction of the Outreach Librarian, the Library Outreach Communications Specialist provides coordination related to the creation, design, and maintenance of web and print-based marketing materials including digital signage, website banners, social media campaigns, brochures, invitations, and other visual communications. The incumbent will also perform paraprofessional administrative support duties for the event planning and promotion of programs related to the library exhibit series, the common read, and other outreach efforts to reach targeted populations on campus and in the community. The incumbent will provide lead direction to outreach student assistants and will collaborate with unit and library staff as appropriate. This position will be under the daily lead direction of the Outreach Librarian, in collaboration with the Information Literacy Program Director, and the general supervision of the Library Associate Dean.

Come join our campus located in North San Diego County just 10 miles east of the beautiful Pacific coast and less than 40 miles north of downtown San Diego. California State University San Marcos (CSUSM) is a modern, forward-thinking university, fueled by the collective innovation and determination of a transformational team. CSUSM is one of the largest employers in North San Diego County, where people are proud to come to work and be a part of something great. Our unwavering commitment to a “People First” philosophy supports a culture in which every employee is a leader, “empowered to decide, change and shape our future.”

We offer an excellent benefits package which includes medical, dental, vision, long term health care, retirement plans, educational assistance, life insurance, paid holidays, and generous vacation and sick leave benefits.

CSUSM is a recipient of the Chronicle’s 2014 Great College to Work For. We’re looking for high impact employees to join our team. If you have what it takes – come grow with us at CSUSM!

Minimum Education/Experience:
• Bachelors degree in communications, marketing or a related field plus two years of progressively responsible marketing work experience; or an equivalent combination of education and experience.
• Experience with design, image editing, and page layout software. Ideal candidates will be able to provide evidence of this experience through demonstration of a portfolio of past work.
• Preferences:
– Experience working in a higher education environment or library.

Salary and Position Status
• Full-time, probationary position with benefits.
• Salary Range: $2,923 – $4,512/month
• Anticipated Hiring Salary: $2,923 – $3,334/month
• This position is open until filled with a first review of applications beginning July 8, 2015. For assurance of full consideration, applications and supporting material should be submitted by 11:59 pm on July 7, 2015.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. An offer of employment is contingent upon execution of an Acknowledgement of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect form. Signing the form is a prerequisite to employment and failure to sign will result in any offer of employment being withdrawn.


For position specifications, benefits summary and to apply, please visit our website at and under “Search Jobs” click on “Staff & Management Careers”. Hearing & speech impaired call our TDD at 760-750-3238.

Direct your questions to: Human Resources
(760) 750-4418

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Temporary Library Faculty (2 positions), Instruction & Reference (Academic Year 2015/16) Cal State San Marcos, San Marcos, CA

The California State University San Marcos Library seeks applicants for two temporary full-time Library faculty positions within the Information Literacy Program (ILP) for the 2015/16 academic school year.

These positions will provide information literacy instruction to first year experience and general education courses, provide reference/research help at the library’s Research Help Desk (both in person and virtually) and attend regular ILP faculty meetings. Instruction responsibilities are expected to require 15-20 hours a week, reference/research help/office hours for 10-15 hours, and other responsibilities for the remainder of the work week. Some instruction and on-call research help hours will be scheduled for evenings and weekends.

One of these positions will provide course related information literacy instruction as well as reference research help to students and faculty in CSUSM College of Business Administration during spring 2016. The other position will work mostly with first year experience courses for the duration of the appointment. Other instructional and/or reference/research help duties and project may be assigned as needed.

Rank and Salary: rank and salary is at Assistant Librarian level. These positions are contingent on funding.

Minimum qualifications for the position include: An MLS from an ALA-accredited institution or equivalent before start date. Experience providing reference and instruction in an academic library. Evidence of competency or experience with instructional-related technologies. High level of self-motivation, enthusiasm and flexibility. Ability to communicate effectively and work collaboratively with colleagues, students, faculty, and staff.

Preferred Requirements: Experience working with first-year college students, recent experience providing reference and instruction in an academic library.

Preference will be given to applicants with demonstrated commitment to diversity and/or intercultural competence with diverse groups in relation to teaching.

Please submit a completed Faculty Application, a curriculum vita including three current references and a letter of interest indicating which position you are applying for to

Timeline: A review of applications will begin on July 9, 2015, however, the position will remain open until filled.

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Senior Assistant Librarian, Library & Information Services with San Jose State University at Moss Landing Marine Laboratories on the Monterey Bay in Moss Landing, CA

Moss Landing Marine Laboratories (MLML) is seeking well-qualified applicants for a full-time tenure-track position to manage library and information services and provide instruction/expertise in academic technology, applications development, or institutional outreach/communication. The Library, housed at MLML, provides library services to both MLML and the Monterey Bay Aquarium Research Institute (MBARI). MLML, a consortium of seven California State University Campuses and administered by San José State University, is located on the Monterey Bay. MLML, a fully equipped marine operations department, is one of the most active in the nation. MBARI is a private, non-profit research center located in Moss Landing, CA whose scientists propose and execute innovative studies, both experimental and theoretical, in the ocean sciences.

The successful candidate must have a strong commitment to a quality educational experience, providing library services for students, staff and faculty at MLML and MBARI. An ALA accredited Master’s degree and a minimum of three years’ experience in a Library as faculty or as a professional is required. We also expect the successful candidate will spend a considerable portion of their time providing expertise in academic technology, applications development, and/or institutional outreach and communication in the form of courses taught and other professional activities. Candidates with data management expertise at all points of the data life cycle and a degree in life science or physical science are preferred. Applicants should have awareness of and sensitivity to educational goals of a multicultural population as might have been gained in cross-cultural study, training, teaching and other comparable experience.

Please visit the Moss Landing Marine Laboratories website for more information and for application procedures:

For more information on MBARI, please visit their website at:

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Volunteer Services Coordinator– Temecula Public Library, Temecula, CA

LSSI is seeking a forward-thinking Volunteer Services Coordinator located in the Temecula Public Library, Temecula, CA.  This is a full-time position and may include occasional evenings and weekends.  It is an ideal position for a person who recognizes the importance of linking high-impact skilled volunteers with the public library to make a difference in their community.  We have over 100 volunteers a week.

The successful candidate will have demonstrated knowledge of the principles, practices, and methods of administering and coordinating a volunteer program.  Ability to exercise good judgement, along with the ability to communicate effectively and positively with library staff and the public is crucial.

  • Manage end-to-end process for volunteer program, including recruitment, screening, training, placement, feedback, and recognition
  • Employ appropriate technology tools to identify, manage, document, and report on volunteers and volunteer activities
  • Develop and deliver training to volunteers and staff on all aspects of the volunteer program including safety, library policies and volunteer duties
  • Plan for and carry out volunteer recognition both annually and throughout the year
  • Work with staff to resolve any issues associated with the volunteer program
  • Work with staff and community partners to identify new volunteer opportunities to support the mission of the library
  • Special projects and other duties as assigned
  • Education:  Bachelor’s degree is preferred
  • Experience:  At least two years of previous volunteer services administration experience preferred
  • Library experience required
  • Possession of a valid Driver’s License with proof of safe driving record and insurance
  • Strong organizational and interpersonal skills with proven ability to motivate and lead others
  • Ability to connect positively with the library and community constituencies including library staff, library patrons, city staff, and general public
  • Excellent customer service skills are required
  • Ability to operate with minimal supervision and work in a team environment to build partnerships, find solutions, and make enhancements to the volunteer program
  • Excellent oral and written communication skills
  • Ability to establish and maintain effective working relations with diverse staff, managers, volunteers, and representatives of outside agencies is required
  • Proficient with Microsoft Office applications (i.e. Word, Excel)to independently create documentations and reports

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Work Integration Knowledge Manager/Knowledge Capture Engineer– Gryphon, San Diego, CA

Gryphon, headquartered in Washington, DC, is a premier engineering services firm with expertise in Systems Integration, C4ISR, T&E and Integrated Logistics with a focus on Cyber Security for Control Systems for all Navy platforms and systems. Gryphon provides the skills necessary to manage the development and operations of these mission critical systems.  For over 15 years, the Company has designed, integrated, maintained, and upgraded state-of-the-art systems for the Department of Defense. Gryphon also provides many of its government clients with the systems analysis, integration, and program management skills necessary to manage the development and operations of their mission critical systems.  Gryphon Technologies is the federal government’s partner working in support of mission critical systems. We are proud of our ability to help shape tomorrow, while ensuring today’s U.S. and coalition forces can carry out their critical missions and tasks.


Gryphon Technologies, LC is an Equal Opportunity Employer. Minorities, Females, Disabled, & Veterans are encouraged to apply.


Supports the CVN class aircraft carriers by providing on-site/off-site work integration technical support for all CT1 Initiatives including providing Knowledge Management, Knowledge Capture Engineer, Learning Organization, Process Improvement, Facilitation, and Administrative expertise to the CT1 KSNs, Process Review Teams, or Working Groups as assigned. Job location is in San Diego, CA.


  • He or she will be responsible for providing work integration engineering maintenance support to Commander, Naval Air Forces (CNAF); provide support for Work Integration KM & KCE support.
  • Candidate will provide Knowledge Management, Knowledge Capture Engineer, Learning Organization, Process Improvement, Facilitation, and Administrative expertise to the CT1 KSNs, Process Review Teams, or Working Groups as assigned.
  • Apply knowledge management principles to the Knowledge Sharing Networks, Process Review Teams, or Working Groups as assigned.
  • Train and encourage the use of the portal, expertise locator system, discussion forum, and Proven Practice Replication System.
  • Assist with planning, attending (if local), and facilitating Retrospect meetings, Peer Assists, After Action Reviews, and Hot Washes as requested.
  • Develop and maintain a Knowledge Map (Knowledge Sharing Network only) Set-up meetings, create templates, and focus the group on work that will:  Develop and implement exercises that promote KSN members to practice Personal Mastery; assist the KSN in building a Shared Vision; ensure efforts of the KSN are consistent with the CT1 Shared Vision; set-up meetings that expose and contrast KSN member Mental Models; set-up meetings that promote both advocacy and inquiry and train the KSN members on skillful discussion and dialogue that will lead to Team Learning; and foster Systems Thinking in evaluating KSN problem definitions and process improvements.


Candidate will have to interface with Type Commander, shipyard facilities, various program managers, and ship’s force therefore must have exceptional communication, interpersonal, problem-solving, analytical and organizational skills.


A degree is required with a minimum of five years related experience. Additional experience can be substituted for degree. One must have exceptional written and verbal communication, interpersonal, and organizational skills. Ability to follow directions is a must. Applicants must be able to work well alone and as part of a team. Security clearance is required. U.S. Citizenship required.

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Librarian I – Youth Services — City of Escondido, Escondido, CA

If you want to join a hard-working team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Librarian I – Youth Services in our Escondido Public Library. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City’s website.

Under general supervision of a Senior Librarian or Deputy City Librarian, performs routine to complex professional librarian work involving technical services, collection development, the provision of reference assistance, library services and instruction to all age groups as well as program planning and implementation; may supervise paraprofessional staff and volunteers.

Librarian I:  This is the entry level class in the Librarian series.  Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Librarian II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Incumbents at this level are expected to learn the full range of responsibilities and perform duties with an increasing level of independence. Advancement to the “II” level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.

Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assesses library customers’ needs and advises them in making effective use of library resources and services;

Provides reference service and instruction to library customers of all ages using print, media and computer resources;

Creates web site content, e-newsletters, and/or digital content;

Reviews, evaluates and selects print, non-print and computer materials for addition to or deletion from collections;

Monitors and tracks pertinent expenditures within budget;

May assist with specific technological hardware and software developments;

Develops and maintains special files, bibliographies, collections and resources, both print and electronic;

Classifies and catalogs print, media, computer and other materials;

Assists with Literacy tutor and learner recruitment, evaluations and assessments;

Plans for and participates in community outreach events.

May supervise paraprofessional staff and/or volunteers; developing schedules, managing workloads, and developing new programs;

May represent the Library in meetings with citizens, special interest groups, and other City department committees as assigned;

Provides input and proactive ideas and suggestions on library services, programs, policies and procedures;

Prepares a variety of oral and written reports and materials, including, but not limited to news releases, pathfinders, marketing brochures, and grant reports;

Assists in the overall organization of library-related print and non-print resources, including web site development;

Works collaboratively with all Library and City staff as well as with volunteers and Library support groups;

Participates in the development of overall strategic and technology planning for library systems and services;

Plans and implements library programs and tours for all age groups;

May participate on other/outside agency committees, panels, or task forces as a Library/City representative.

Monitors developments in the library profession and participates in activities of professional associations as time permits;

Performs related work as required.

Knowledge of:
Theory, principles and practices of library and literacy services, organization and procedures;
Literature, authors, and reference sources in a variety of subject areas;
Research techniques using print, media, electronic databases and the Internet;
Library-related and business-related computer software and equipment and their operation;
Internet and web tools, applications, techniques, practices and resources;
Collection development practices, including book, media and periodical database;
Cataloging and classification procedures for varied formats and materials;
Supervisory principles and practices;
Principles and practices of customer service and public relations.

Ability to:
Assess library customer needs and provide accurate reference information;
Plan and implement specialized programs, including performing community and literacy outreach work;
Classify and catalog a wide range of books, library materials and electronic resources using both manual and automated systems;
Principles and practices of adult and family literacy services;
Grant reporting processes and procedures;
Library related hardware and software applications;
Planning, implementing, and evaluating programs and services;
Establish and maintain effective working relations with a variety of library customers, staff, volunteers and community groups, including the ability to work effectively with difficult customer interactions;
Effectively train, direct and evaluate assigned staff and volunteers;
Prepare and maintain accurate records, files, statistical information, reports and
correspondence both in print and electronically;
Operate a personal computer and learn to efficiently utilize software programs used by the City and the Library;
Learn new technologies applicable to public library services and operations and
implement them in the workplace;
Contribute to a successful team effort;
Demonstrate an awareness and appreciation of Escondido’s diverse community, interacting and communicating successfully with people from a variety of backgrounds.
Performs related duties as required.

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Electronic Resources Librarian — California State University, Fullerton at Fullerton, CA

As a member of the Collections and Processing Services Unit, the ER Librarian takes the leadership role in the management of the Library’s electronic resources. In close collaboration with personnel from various Library units, the ER Librarian coordinates support for the acquisition, processing, and maintenance of electronic resources throughout their life cycle. The successful candidate will oversee the maintenance of the Library’s electronic resource management (ERM) system, and the implementation of relevant portions of a new unified library management system (ULMS), such as Alma. The ER Librarian will implement new tools, features, and programs that enhance and improve electronic resource access and usability.


  • Manages the workflow related to updating and maintaining SFX, Verde, EZ-Proxy and ER-related unified library management system (ULMS) applications.
  • Oversees the implementation of ER-related portions of a new ULMS, including the data preparation for migration.
  • Leads regular electronic resource working group meetings.
  • Serves as the technical expert for SFX and Verde and oversees the management of each.
  • Ensures the accurate recording and maintenance of all administrative data for the Library’s electronic resource subscriptions.
  • Conducts research and analysis of products, aggregators, and services, providing technical reviews as needed.
  • Generates usage reports for electronic resources and contributes to a variety of data analysis projects.
  • Contributes to the assessment and evaluation of electronic resources and their delivery systems.
  • Monitors developments in the e-publishing industry, trends in the management and provision of library information resources and related issues.
  • Provides limited direct public services to users at the Reference Desk.
  • Assists users by troubleshooting electronic resource problems.
  • May serve on department, library, and university committees.


  • Master’s degree in library and/or information science (MLIS) from an ALA-accredited institution or equivalent institution by the time of appointment.
  • Experience supporting the management and/or acquisition of electronic resources in an academic or research library.
  • Demonstrated ability to analyze, implement and adapt to evolving technologies.
  • Demonstrated ability to anticipate user needs and seek ways of providing satisfactory solutions.
  • Ability to read and synthesize technical documentation and explore solutions independently.
  • Effective interpersonal, verbal and written communication skills.
  • Effectiveness in balancing multiple assignments and projects.
  • Demonstrated ability to interact collaboratively and work effectively with cross-organizational teams.
  • Ability to interact effectively in a multicultural environment with co-workers, library users, discipline faculty, and the wider campus community.


  • Experience working with OpenURL/link resolver software, ERMS, or the management of electronic resources.
  • Experience with the acquisitions and/or cataloging components of the Millennium/Innovative Interfaces, Inc. integrated library system (ILS) or another ILS or ULMS.
  • Experience supervising or training in the use of new technologies.
  • Experience with data normalization and migration.
  • Experience working in a consortial environment.

Rank & Salary
The position will be at the rank of Assistant Librarian. Salary range will be from $49,224 to $66,168, commensurate with experience and qualifications. Excellent comprehensive benefits are available and include health/vision/dental plans, optional 10/12 month work year; defined-benefit retirement through the state system, along with optional tax-sheltering opportunities; as well as access to campus child-care. For a detailed description of benefits, go to

Appointment Date
August 24, 2015

Application Procedure
A complete online application must be submitted in order to receive consideration. To apply, please go to: to view all job listings and select 7922BR to begin the application process and provide the following materials:

1. Letters of interest (relating your experience to the required qualifications)
2. Curriculum vitae
3. Three letters of reference (see instruction below)

On the References page of the online application, enter information and email addresses for three referents who will provide a confidential letter of reference for your application. They will immediately receive a request via email along with information on uploading the letter. You will be able to verify that each letter has been received by CSUF by logging back in to the recruitment system.

Application Deadline
For full consideration, all application materials should be received by July 8, 2015. Position will remain open until filled.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

The University
California State University, Fullerton is the largest of 23 campuses, which comprise the California State University system. The campus is located in northern Orange County, convenient to numerous cultural and recreational sites throughout Southern California. As a comprehensive university, CSUF offers baccalaureate degrees in over 55 fields of knowledge, graduate (master’s level) work in 54 programs, credential programs for teachers, and doctoral degrees in education (Ed.D.) and nursing practice (DNP).

The Pollak Library serves a total of more than 38,000 students as well as approximately 4,000 faculty and staff. The University is committed to the support of learning through instructional technology as well as extensive training and development programs. The University’s Web site is located at:

The Library
The Library’s Web site ( is a vital component of the Library’s extensive instruction program and serves as a gateway to resources. The Library contains 1.3 million books, government documents, and audiovisual materials; over 50,000 periodicals available electronically or in print; and 200 electronic databases. The staff includes 20 FTE librarians and 35 FTE paraprofessionals.

Employment is contingent upon satisfactory completion of a fingerprint background check.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic goals are strongly encouraged to apply. EEO employer. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Application Information

Contact: California State University, Fullerton
Online App. Form:


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High School Teacher – Librarian, Poway Unified School District, Poway, CA.



Agnes Chow
(858) 521-2764



Full Time

Until Filled

$44,134 – $69,813 (Full Year) full time plus 8 days
Date Posted:
Application Deadline:
Until Filled
Employment Type:
Full Time
Length of Work Year:
$44,134 – $69,813 (Full Year) full time plus 8 days
Number Openings: (At time of posting)
Contact: Agnes Chow Email: Phone: (858) 521-2764

Requirements for Applying

High School Teacher – Librarian. A valid Library Media Teacher Service credential is required.

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Search and Taxonomy Analyst — Intuit, San Diego, CA.

Join the high-performing and passionate Care team in Intuit’s Consumer Tax Group as a Search and Taxonomy Analyst. The right candidate will create, maintain and audit taxonomy design and text analytics rules in service to improving search relevancy, contact routing and data analytics. These rules are critical to the self help and assisted support strategy that helps millions of TurboTax customers each year.




  • Use sentiment and text analytics to automatically collect, categorize and report on structured and unstructured data used to improve the customer self help experience and contact routing
  • Write and continually optimize the accuracy and consistency of the text analytics taxonomy and rules
  • Collaborate with internal engineers, project managers and analyst teams to deliver end-to-end model implementations, including gathering of business requirements, establishing business needs, performing insights analysis, and providing ongoing support
  • Develop data modeling strategies, define and document stakeholder business requirements, and build and maintain categorization models based on best practices
  • Perform basic and advanced sentiment tuning for diverse sources of qualitative data
  • Audit categorization models and sentiment tuning to provide recommendations on potential new areas of analysis
  • Analyze and leverage search data to help guide rule writing and maintenance
  • Develop and maintain a detailed document of the rules writing process
  • Recommend other models to uncover new customer insights


  • Demonstrated experience in Market Research, Business Analysis, Data analysis and/or Linguistic studies preferred
  • Core understanding of Boolean logic, natural language processing, controlled vocabularies, keywording, search queries and website search
  • Experience with data analysis, text manipulation in Excel or Access and general data scrubbing
  • Effective communication skills, attention to detail and a positive mindset
  • Strong technical abilities and analytical skills
  • Experience executing across multiple functional teams in a fast-paced, frequently changing environment
  • Strong focus on qualitative and quantitative data analysis, including statistical techniques, general data analysis and trend analysis
  • Master’s degree in Library, Information Science or equivalent professional experience preferred

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