Archive | Employment

UI/UX Designer, Click2Care – San Diego, CA

The Role:
We’re hiring a UI/UX/Visual Designer to join our team and help us deliver a complex product in a way that is elegant and friction-free for the user.

You’ll help us get there, including:
* Creating user flows, wireframes, and executing product design to handle projects from inception to launch.
* Creating UI and Visual Design to create engineering-ready product assets.
* Collaborating with product management and business stakeholders to define the product goals and to understand user needs.

Our Ideal Candidate:
The right kind of candidate has more than just the skills needed here. This person can recognize the growth phase in a company and see the opportunity to have a huge impact.

Here are some things we’d be thrilled to see in a strong candidate:
* You have 4+ years of UI/UX or user-centered design experience.
* You have a portfolio with shipped products that tells us about your work on process from defining the product vision to user stories to analyzing the impact of each project.
* You have experience in cross-platform, mobile, front-, and back-end design.
* You have some experience designing and shipping a B2B or B2C software product with multiple use cases.
* You have strong skills in Adobe Creative Suite.

Bonus points for:
* Experience creating prototypes using prototyping tools.
* Experience leading user research and creating user stories.
* A degree or studies in Human Computer Interaction or user-centered Design.
* Familiarity with HTML and CSS and how to make design assets CSS-ready.

 

More Information

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Knowledge Management Specialist Mitchell International, Inc. – San Diego, CA

Job Description

The Knowledge Manager, Service Operations establishes support content strategy for the management and governance of the knowledge (help files, knowledge bases, training materials, documentation, and portal content) used by Mitchell’s Auto Physical Damage customers, including insurance carriers, repair shops, and the technical support and service bureau teams that deliver support to clients. This role is accountable to work with cross-functional teams to identify existing knowledge deliverables and repositories; understand and fill knowledge gaps; lead definition and documentation of knowledge management processes; identify critical tool requirements and capabilities; evangelize adoption of the tools and processes for knowledge management; and lead process improvement initiatives. The Knowledge Manager role is critical to ensure knowledge from existing repositories is transitioned into Salesforce, SharePoint, and other knowledge management systems systems, and that new knowledge is created to reduce customer effort.

 

Duties and Responsibilities:

  • Oversee the collection and evaluation of existing knowledge 
  • Lead identification of areas where technical or procedural knowledge is missing
  • Work cross-functionally to build knowledge content, coordinate knowledge changes and implement changes for all delivery teams (process and technical knowledge)
  • Work collaboratively with APD TechComm team to leverage existing content and maintain styles and consistency of deliverables
  • Identify opportunities for content re-use across departments and encourage the use of single-source authoring procedures
  • Build processes that ensure the organization continually reviews historical data to identify where improved knowledge would improve service delivery
  • Conduct usability testing of knowledge systems with employees and customers and drive toolset improvements
  • Identify subject matter experts who can review knowledge to verify content is still accurate and relevant
  • Continuously extend and expand functionality of existing Knowledge Management (KM) tools
  • Ensure the organization maintains integrity of the knowledge content 
  • Ensure that technical support content is useable and accessible to support team and customers
  • Build working relationships with process owners and resolver groups
  • Meet with cross-functional teams to lead the development/update of knowledge base content based on the review of top service issues and trending consolidated by the Performance Analyst
  • Define process for change requests to existing knowledge
  • Apply Service Operations centralized change management framework to establish and implement change management processes for the knowledge base
  • Implement changes within defined SLAs
  • Review knowledge base usage and search patterns and apply results of analysis to improvement of knowledge base content and organization.
  • Drive improvements to customer experience 
  • Manage the process for updating and maintaining TLV tools (ex PAAC, AMP sheet) and online reference materials
  • Promote knowledge sharing between teams and departments
  • Develop and drive improvements on key success metrics (quality, NPS)
  • Act as a technical writer to build process documentation and methodology
Qualifications
  • Minimum of Bachelor’s Degree required
  • Degree in knowledge management, library science, information architecture desired
  • Excellent oral and written communication skills
  • Customer-facing experience required
  • Strong analytical and problem solving skills
  • Experience in the Knowledge Management field or related areas (e.g. Research)
  • Experience working in a Service Desk environment desired
  • Minimum two-year proven track record as successful team-lead or project manager
  • Knowledge of ITIL processes is highly beneficial
  • Excellent MS Office skills, including MS Visio and MS Project
  • Knowledge of call logging tools, such as Salesforce, ServiceCenter, BMC Remedy, or ServiceNow is desired

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Librarian, Alutiiq – San Diego, CA

Description:

  • The Librarian maintains library collections of books, serial publications, and documents, audiovisual and other materials and assists groups and individuals in locating and obtaining materials, furnishes information on library activities, facilities, rules and services, explains and assists in use of reference sources, such as card or book catalog, or book and periodical indexes to locate information.
  • This worker issues and receives materials for circulation or use in library, assembles and arranges displays of books and other library materials, maintains reference and circulation materials.
  • The Librarian also answers correspondence on special reference subjects, may compile list of library materials according to subjects or interests, and may select, order, catalog and classify materials.

Qualifications:

  • Preferred experience in MATCALs, ATCALs and Depot Level Maintenance facilities.
  • Must be able to obtain/maintain a secret clearance.

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Part-Time Archivist, LASD Lambda Archives of San Diego – San Diego, CA

Position Summary
The mission of Lambda Archives of San Diego (LASD) is to collect, preserve, and teach the history of lesbian, gay, bisexual, and transgender people in the San Diego and Northern Baja region.

LASD is seeking a part-time Archivist. Primary duties to consist of processing collections of archival materials in all formats, managing digitization projects, and managing the student intern program and volunteers. In addition, this individual may be asked to create finding aids, pull and refile materials for researcher use, respond to reference questions, and create exhibits. Archivist may be asked to attend public outreach events to represent LASD, and assist in other duties as needed.

Position works closely with the office manager and reports to the Board of Directors. Archivist is a resource to the Board and supports its committees. The position is part-time (20 hours a week) with the possibility of full-time status depending on performance and funding availability. Work hours to be determined. Salary negotiable, commensurate with skills and experience.

Minimum Qualifications

  • Master’s degree in library or information science from an ALA accredited program and a minimum of one (1) year of archival processing experience, or equivalent combination of education and experience;
  • Working knowledge of current metadata and descriptive standards including Library of Congress authorities and Dublin Core;
  • Working knowledge of software systems such as Archivists’ Toolkit, ArchivesSpace, or other archival content management systems;
  • Experience managing digital collections including current trends, tools, best practices policy development, and other issues associated with electronic records.

Preferred Qualifications

  • Demonstrated effective oral and written communications skills;
  • Knowledge of intellectual property and copyright issues related to archives;
  • Project management experience including supervision of students and volunteers.

To apply, please provide a cover letter, resume, and contact information for 3 references by February 4, 2015. Email application materials or send to:

Personnel Committee
Lambda Archives of San Diego
4545 Park Blvd. Suite 104
San Diego, CA 92163-3956

More Information

 

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Circulation Manager, University of St. Augustine — San Marcos, CA

JOB SUMMARY:
Responsible for the management of all activities associated with the campus library circulation processes and customer service. Responsible for upholding and enforcing library policies and procedures including Circulation Procedures, Policy on Fines, and Policy on Lost or Damaged Materials.

ESSENTIAL FUNCTIONS:
• Uphold and enforce official library policies and procedures, including overdue items and late charges.
• Maintain borrower records in library information management system.
• Assist students and faculty with checking in / checking out / renewing library materials.
• Provide customer service support to all library patrons, including answering basic questions and locating items.
• Troubleshoot problems with library technology such as printers, copiers, computers, etc.
• Orient new students to library services and collections.
• Train, schedule, and supervise part-time student library monitors.
• Record and process incoming serials or other items as needed.
• Manage the library cash drawer and collect payment for late fees.
• Coordinate loans with other campus libraries within the University.
• Proctor individual exams in the library as requested according to the Library Proctoring Policy.
• Meet regularly with other library staff on all campuses to suggest changes or report problems.
• Support and assist the Librarian, including maintaining sole responsibility of the library when the Librarian is absent.
• Serve as a point of communication between the Library and the University, students and faculty on the weekends.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:
• Preferred: one or more years of experience in a library setting
• Bachelor’s degree required
• Excellent written and face-to-face communication skills.
• Ability to work independently or with little supervision.
• Ability to meet deadlines and perform tasks in a timely manner, even while multi-tasking.
• Excellent interpersonal and organizational skills.
• Professional demeanor.
• Excellent computer skills and the ability to new learn new software programs easily.
• Working knowledge of office management software packages.
• Availability to work weekends.

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Archives and Manuscripts Assistant – UCSD, La Jolla, CA

DESCRIPTION

Under general supervision of the SIO Project Archivist, processes manuscript, archival, photographic, and other non-print materials in the American Tunaboat Association Records collection (i.e. arranges, organizes, describes, and preserves non-print resources) for public research use following archival principles; performs basic preservation treatment for materials; carries out special projects as assigned. Interpreting online and manual folder lists, disseminating information about the collection, and responding to telephone inquires.

  • Works in high security area. Occasionally exposed to dirt, dust, and insects in incoming collections. Pages collections from high shelves.

QUALIFICATIONS

  • Proven experience arranging, describing and preserving manuscript and archives collections, following standards established both locally and by the Society of American Archivists. Ability to recognize and apply/reconstruct hierarchies in collection arrangement.
  • Experience using computers, relational databases, printers, and word processing software.
  • Demonstrated interpersonal and communication skills, including complex writing in English language.
  • Ability to organize and assign priorities to work in order to meet all quality and quantity standards.
  • Ability to be self-directed and flexible in organizing work so as to accommodate changing priorities and needs.

More Information

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Library Manager, Kaiser Permanente — Oakland, CA

Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you’ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California’s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.
Description

Manages the operations of a Medical Library in a Medical Center to provide high quality, cost effective information services to the medical staff and all medical center employees for patient care, education, and work-related study and research. Manages integrated on-line library and directs and conducts manual and on-line data searches using electronic information sources to acquire and disseminate information to end-users.

Essential Functions:

• Selects and acquires texts and journals to ensure a current and up-to-date collection of material to support the needs of end-users. Provides literature unavailable in the library through a nation-wide system of interlibrary borrowing or on-line searches. Maintains accurate cataloging; Directs the daily operations of the medical library and manages the professional and clerical staff.

• Recruits, interviews, hires, develops, counsels, and evaluates library personnel. Ensures technical expertise and staff competency; Utilizes the internet and other current technology to locate, evaluate and organize data for library users in a way that maximizes usefulness for end users; Plans for future space, equipment and staffing needs; Orients users on library’s facilities, services, resources, and equipment.

• Instructs users (employees and members) on use of periodical indexes, on-line databases, reference tools and policies and procedures; Oversees the maintenance and enhancement of Library’s computer systems and monitors operation of internally and externally developed systems; Develops and implements policies and procedures for the operation and maintenance of the library.

• Monitors department’s compliance with regulatory standards and recommendations; Establishes ongoing quality assurance program to continually improve information services in response to changing needs; Maintains good relations with other departments/libraries to enhance services and ensure linkage of services through individual, team and group interaction and local, community, regional and national level.

• Collaborates with peers internally and externally to establish and achieve common goals; Represents Kaiser Permanente on committees and at conferences in the community and at the state and national level as well as at Professional Associations and Peer Groups; Develops and administers the operating and capital budget and controls expenditures in accordance with budgetary limits while maintaining agreed upon services.

• Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

 

For more information or to apply, contact http://kp.org/jobs <http://kp.org/jobs> and reference job #309105.

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Assistant City Librarian City of Santa Clara – Santa Clara, CA

This is a professional managerial position in the unclassified service. The incumbent in this position administers, manages, and coordinates major library divisions, functions as the library’s project manager for specialized projects and is responsible for the operation of the library in the absence of the City Librarian.

As a member of the City’s unclassified service, this is an “at will” position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City’s Code of Ethics and Values.

Typical Duties:

Duties may include, but are not limited to the following.

Under general direction:

  • Assist in the planning, development and implementation of library goals, objectives, policies and procedures;
  • Manage the preparation and administration of the library budget;
  • Prepare the division budget, recommend allocation of division funds within guidelines; monitor expenditures to ensure adherence to the approved budget; manage contractual services;
  • Assist in the planning for library facilities, equipment and furnishings;
  • Plan, direct, and evaluate programs of library service within areas of assignment and recommend appropriate action;
  • Manage, schedule and evaluate the work of library staff and volunteers, and develop processes designed to support a continuous learning environment;
  • Analyze operations to determine the most efficient and effective assignment of staff;
  • Coordinate departmental training programs, including staff orientation and in-service training;
  • Manage, streamline and modernize the Collection and Technical Services Divisions;
  • Coordinate the marketing and promotion of library collections, programs and services;
  • Ensure the optimal use of library facilities to accommodate the evolving needs of customers and staff;
  • Respond to inquiries and concerns from the public and follow through with appropriate actions;
  • Prepare and maintain a variety of records and reports pertinent to library operations;
  • Plan, conduct and attend various community and professional meetings, conferences, and workshops;
  • Represent the City and the library at civic, professional, and other meetings;
  • Act as the City Librarian in his/her absence and may represent the City Librarian at Board of Library Trustees and other public meetings;
  • Assist in the coordination of library activities with other City departments and outside agencies; and
  • Perform other related duties as required.

Minimum Qualifications:

EDUCATION AND EXPERIENCE

  • Possession of a Master’s Degree in Library/Information Science from an American Library Association accredited library school;
  • Four years of increasingly responsible professional library experience, at least two years of which managing a major library division.

 

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Senior Librarian (Youth Services) City of Escondido – Escondido, CA

This position is responsible for oversight and management of comprehensive Children’s and Teens’ services for the Escondido Community.

Under general supervision of the Deputy City Librarian, plans organizes and directs a major division of the library such as adult services, children’s services, media services or technical services or a branch library; supervises professional and technical staff as needed; performs related work as assigned.

Key Responsibilities:

T he following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Plans, organizes, directs and reviews work of professional and technical support staff assigned to a specific division or branch library.

Assists in developing and implementing goals, objectives, policies, programs, procedures and work standards for an assigned division.

Selects library materials and resources for an assigned area.

Conducts studies and makes recommendations for improved service delivery.

Acts as liaison between library management and the community.

Develops annual budget requirements and monitors expenditures for an assigned area.

Coordinates and provides specialized programs and services to customers such as advisory/reference services and topical programs.

Develops and coordinates outreach and promotional efforts for an assigned area.

Represents the library in meetings with the public, citizen groups and other agencies.

Monitors developments in the library field, including emerging technologies.

Participates in activities of professional associations as time permits.

Assists in application for outside funding for library programs.

Performs vacation and temporary relief as required.

QUALIFICATIONS
Knowledge of:
Supervisory principles and practices, including training and evaluation of employees.

Theories, principles and practices of program and budget development and implementation.

Library materials and resources in a broad spectrum of subjects and formats.

Automated library information systems, software and equipment usage.

Theories, principles and practices of Collection development.

Theories, principles and practices of cataloging and classification procedures for a variety of materials and formats.

Research techniques using print, media, electronic databases and the Internet.

Principles and practices of positive customer service and public relations.

Ability to:
Develop, coordinate and implement library service programs and activities.

Effectively select and train professional and paraprofessional staff.

Effectively plan, organize and direct the work of professional and paraprofessional staff and volunteers.

Prepare clear and concise reports, correspondence and other written materials.

Communicate clearly and effectively, both orally and in writing.

Establish and maintain effective working relationships with a variety of library customers, staff, volunteers and community groups contacted during the course of work.

Analyze service and resource problems and evaluate alternatives and courses of action to resolve problems.

Mitigate customer service issues.

Develop appropriate and effective collections/resources within an assigned area.

Operate library automation system and other computer equipment.

Contribute to a successful team effort.

Demonstrate an awareness and appreciation of Escondido’s diverse community, interacting and communicating successfully with people from a variety of backgrounds.

Minimum Requirements:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Graduation from an accredited college or university with a Master’s Degree in Library Science.

Experience:
Three years of progressively responsible experience as a professional librarian in a public library.

 

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Assistant/Associate Director of Resource Management, Lane Medical Library — Stanford, CA

Stanford University’s Lane Medical Library & Center for Knowledge Management seeks qualified applicants to fill the position of Assistant Director of Resource Management. This position oversees acquisitions, collection development/serials, and interlibrary/document delivery areas, reporting to the Director for Resource Management. The position’s focus is to actively participate in facilitating collaborative efforts to provide optimal access to the most appropriate resources when and where needed. This involves the many aspects of evaluation, selection, and activation of digital resources, management of their deployment for discovery and access, and ensuring ongoing availability and problem resolution. It includes the use of innovative technologies and procedures for effective management and to lessen or eliminate barriers to access, while considering fiscal, technical, and policy constraints.

 

For complete details and online application, visit https://stanford.taleo.net/careersection/jobdetail.ftl?job=64074

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