About Imperial Valley Campus
The employing unit is within the division of the SDSU-Imperial Valley Campus, a separate campus located 120 miles east of San Diego. The IV Campus is under the direction of the Dean, the Associate Dean of Academic Affairs, the Director of Business & Financial Services, the Asst. Dean for Student Affairs and the Development Director. There are 20 full-time faculty, 40 part-time faculty, a reference librarian and 35 staff members. There are approximately 900 students enrolled each semester. The campus is located in Calexico, CA.
Full-time, temporary position anticipated to end on or before six months and one day from the initial date appointment.
The purpose of this position: Provide assistance to faculty, staff, and students on the use of computers and software applications. Provide assistance in the use of Blackboard and TaskStream. Provide faculty and staff with available Smart Classroom equipment, training and materials necessary for classes and events, conferring with them to match their needs with our equipment. Scheduling and day-to-day oversight of the video conferencing room. Responsible for campus inventory, tagging, perform annual inventory of the campus and report to Material management.
Anticipated Hiring Salary Range: $3,470 – $3,600 per month (CSU Classification Salary Range: $3,470 – $5,705 per month). The competitive salary is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Informational Technology Support
• Provide campus-wide technical support for faculty, staff and students, including computer labs, smart classrooms and videoconferencing equipment.
• Collaborate with other university technicians in supporting these instructional technology areas and campus computer operations.
• Provide support for Smart Classrooms, smart carts, and video conferencing classroom.
• Schedule Smart Carts, deliver and provide support for them.
• Schedule Video conferencing rooms, train users and serve as liaison for instructors, classes and meetings.
• Maintain campus email lists, obtain and support email accounts for faculty and staff.
• Consult with faculty in design, development and assessment of engaging and instructional sound multimedia applications including web-based learning objects, tools, and resources.
• Develop and conduct formal training programs, lab equipment/orientations and demonstrations, and self-guided tutorials on equipment applications, databases, and related systems.
• Assist faculty in the development of appropriate strategies and techniques for delivery of distance-based and web-based instruction.
• Encourage and support faculty adoption of emergent pedagogical and technological strategies tools, and university mandates.
• Assist faculty with the implementation and compliance of the Accessible Technology Initiative.
• Perform physical inventory for the entire campus; maintain and update records, including off-campus use of equipment. Use of Oracle and IAssets. Coordinate with Cost Control Manager and Material Management at San Diego Campus for e-tags, and return of equipment as surplus.
Equipment and Software Check-Out
• Check out I.T. equipment to be used off campus by faculty and staff.
• Distribute At Work licensing software and assist in obtaining license codes to Faculty and Staff.
Other related duties as may be assigned.
Knowledge, Skills & Abilities
• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Knowledge of information technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, networks, and/or databases.
• Ability to integrate multiple applications and/or systems.
• Proficiency using standard software packages.
• Ability to analyze data requirements and research data availability and access methods.
• Knowledge of data administration principles and techniques.
• Knowledge of network administration.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
• Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
• Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
• Ability to perform system, database, and network maintenance tasks and to use standard software packages.
• Knowledge of local area network system configuration, protocols, and/or transmission media.
• Ability to analyze and troubleshoot system connection and interface malfunctions.
• General knowledge of operating systems and hardware for problem identification and analysis.
• Knowledge of copyright laws and industry standards.
• Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training.
• Knowledge of instructional design theories and methodologies and ability to apply them.
• Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications.
• Knowledge of systems design and technology integration techniques.
• Ability to develop and create multimedia/video productions.
• Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
• Ability to design, develop and implement instructional applications.
Experience and Education
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.